A Data Mining Perspective on Outage Communications
Outage Management Systems do a great job identifying network performance metrics, but they don’t provide insights into customer experience. The good news is that you have those insights available at your fingertips – you just have to tap into them. Outage-related communications and enrollment demographics are a goldmine when it comes to customer preferences, enabling enhanced personalization and fostering stronger engagement.
Join KUBRA’s webinar on November 28 at 3:00 p.m. EST to uncover aspects of proactive and interactive messaging, customer preferences, and targeted segmentation to drive effective outage communications and deliver better customer experiences.