The State of Energy Affordability

As the energy industry undergoes a rapid transformation, utilities are turning to modern digital technology to address mounting pressures to maintain grid reliability, improve customer service, and meet decarbonization goals.

In this free online forum, we’ll hear from Exelon and PG&E, two utilities that have been on significant journeys to implement programs and new technologies that better support their customers. They will share how they’ve developed customer-focused energy engagement initiatives and streamlined operations while reducing costs. The discussion will cover the challenges they faced, how solutions informed by AI and behavioral science from Oracle enabled them to deliver impactful programs, and how they navigate the shifting regulatory landscape. This is a story about how utilities are moving from a traditional model to one that is more responsive, efficient, and equitable for their customers.