Full Title: Streamlining Electrification Processes and Timelines
Author(s): Drake Moran and Garrett Fitzgerald
Publisher(s): Smart Electric Power Alliance
Publication Date: October 12, 2023
Full Text: Download Resource
Description (excerpt):
As fleet electrification continues to grow, utility companies will see increases in charging infrastructure applications. Today, the processes to install charging infrastructure are inconsistent across utilities and can involve complex timelines. This creates longer lead times for fleet electrification, higher expenses, and poor customer experiences. To prepare for an increase in fleet electrification, utility companies must explore and implement innovative solutions to improve the overall experience for fleet operators and accelerate the transition to EVs.
Orange and Rockland (O&R), a utility that provides services in New York and New Jersey, implemented automation software to identify barriers and inefficiencies within their processes. O&R used the automation software platform to streamline their application, review, and approval processes for EV charging infrastructure projects. As a result, O&R identified several impactful changes, reducing the timeline by 40% and improving communication between customers and the utility.